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Suggestions/Comments

good_ratingsWe aim to provide a caring, efficient and friendly service to our patients. If you have any comments about the practice, or a suggestion on how to improve our service to you, please put them in the suggestions box or in writing to the Practice Manager or speak to her about it.

COMPLAINTS PROCEDURE

If you wish to complain about any aspect of our services, please speak to reception staff who will advise you about our complaints procedure.  Alternatively, write to Fay Johnstone, Practice Manager, who will respond to your complaint.

A leaflet on how to complain is available on request from reception. The leaflet also explains how to complain to NHS Lothian.

 
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