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Mackenzie Medical CentreGeneral Practice SectionThe University of Edinburgh20 West Richmond StreetEdinburgh, EH8 9DXTel: 0131 651 1000
The practice is paperlite which means we store all of your medical details on our computer system. Strict rules of confidentiality apply to this information. The computerised data is also used to help the running of the practice and to help with many aspects of patient care, including planning or improving services. Occasionally the information may be used for individual medical student teaching and to carry out research projects in the practice. The data is anonymised unless we write and ask for your explicit consent. We are grateful to patients who volunteer to take part in any of these studies. Any patient who objects to this use of anonymised information should discuss this with a doctor.
The Data Protection Act 2018 gives you the right of access to your information held in both electronic and paper records. You may ask to see the records about your health. We require an Access Request Form to be completed, together with two forms of ID, one being photographic ID. Please ask at reception for this form.
Our practice has formally adopted the BMA Model Publication Scheme 2014 produced by Scottish Information Commissioner. The scheme has the Commissioner's approval until the 31st May 2018. For all enquiries relating to practice information which is contained in this scheme please contact Gillian Mossman, Practice Manager.
We aim to provide a caring, efficient and friendly service to our patients. If you have any comments about the practice, or a suggestion on how to improve our service to you, please put them in the suggestions box or in writing to the Practice Manager or speak to her about it.
If you wish to complain about any aspect of our services, please speak to reception staff who will advise you about our complaints procedure. Alternatively, write to Gillian Mossman, Practice Manager, who will respond to your complaint.
A leaflet on how to complain is available on request from reception. The leaflet also explains how to complain to NHS Lothian.
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
Here at Mackenzie Medical Centre, we are committed to ensuring people feel confident to use our services no matter who you are and we are committed to making sure all our patients feel supported and listened to.