If you have any questions about the COVID Vaccine, please visit NHS Inform by clicking here,
Queries such as;
- If you need to reschedule your appointment at the mass vaccination clinic
- If you are in a priority group and want to know when you will receive your appointment
- Any other general enquiries regarding the coronavirus vaccine
you should call the national helpline on 0800 030 8013 which is open from 8am to 8pm every day.
You can find out more about the priority groups by clicking here.
If you think you have missed your appointment letter please visit the NHS Inform website and complete the online form.
There is no need for you to contact the practice as we will be in touch with those eligible.
WE ARE OPEN AND HERE TO HELP. PLEASE CALL US ON 0131 651 1000. WE ARE OPERATING A TELEPHONE APPOINTMENT SYSTEM. THE CALL HANDLER WILL ASK FOR DETAILS OF YOUR PROBLEM AND ARRANGE FOR A GP OR NURSE TO CALL YOU BACK. YOU WILL BE GIVEN A 1 HOUR TIME SLOT FOR YOUR TELEPHONE APPOINTMENT. PLEASE ENSURE YOU WILL BE AVAILABLE DURING THIS TIME.
DUE TO THE ONGOING CORONAVIRUS SITUATION WE ASK THAT YOU WEAR A FACE COVERING WHEN ATTENDING THE PRACTICE.
If you have concerns related to Coronavirus, please first refer to the NHS Inform website by clicking the link. If you require further advice or medical attention for symtoms of Coronavirus, please contact 111.
This is a GP training practice. Qualified doctors who are specialising in General Practice after training in hospitals join our practice for 6 months and a year at a time and work as equal members of the medical staff.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side.
You can, of course, choose to see any of the doctors at the practice.
Your local pharmacist is also available and happy to give advice on some medical matters.
TEXTS TO YOU
We are now sending text messages to patients as a reminder that you have an appointment. You will be able to respond to the message to say 'CANCEL' which will save you calling us and will free up the appointment for another patient. Please ensure we have your current mobile phone number. If you wish to opt out of receiving a text, please drop us a note and we will remove you from the service.
Please let us know of any changes to your telephone numbers. You can do this using our check-in screen in our waiting area, speak to the receptionist or drop us a line.
DATA PROTECTION NOTICE
A copy of our Data Protection Notice is posted in or waiting areas and copies can be obtained from reception. You can also view this notice here. Subject Access Request forms are also available from reception. Should you wish to have access to your medical records you should complete the SAR form and also provide two forms of ID, one of which must be photographic. We hope to make the forms available on the website in the near future.
WE ARE LGBT FRIENDLY
Here at Mackenzie Medical Centre, we are committed to ensuring people feel confident to use our services no matter who you are and we are committed to making sure all our patients feel supported and listened to.
(Site updated 04/05/2021)