Patients' Rights and Responsibilities



Patients will be treated with courtesy, respect and confidentiality at all times Patients have responsibility to treat our staff with equal courtesy and respect at all times
Urgent problems will be seen the same day by whichever doctor is available Only request an urgent appointment when you feel it medically necessary and not safe to wait
The practice will monitor the waiting times for appointments and inform you of any significant delays If you cannot keep your appointment please let us know as soon as possible so that we can give that appointment to another patient
Wherever possible you will be seen as near to your appointment time as possible Please try to be flexible when making your appointment to allow yourself to see the doctor of your choice
Medical staff will visit you at home if you are too ill to come to the surgery Please do not ask for a home visit unless it is absolutely necessary. Home visits should ONLY BE for the very ill/housebound
The practice will inform you of the services it provides and how you can access them. Please understand that each appointment is for 10 minutes (emergency slots are 5 minutes)
Advice will be given and/or medication prescribed to patients as required. Repeat prescriptions will be processed within 48 hours.
You will be asked to see the doctor to have your medication reviewed at least annually.
Please remember a prescription may not always be necessary.
Order repeat prescriptions before your medication runs out
Order your prescription using the dedicated phone line between 2-3, by posting your request slip in the box in reception or by royal mail
Patients will be removed from our practice list as a last resort if the practice/patient relationship has broken down irretrievably.
Patients who continually fail to keep appointments may be removed from the list.

Abusive or violent behaviour will not be tolerated and will result in removal from our list. If you are unhappy with our service please tell a member of staff and we will try to resolve the problem.